Cecile Zongo
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Activity overview
Latest activity by Cecile Zongo-
Cecile Zongo created an article,
7 - Migrating a phone number from a BSP to Zendesk Sunshine Conversations
Zendesk does not support the WhatsApp Business Account (WABA) migration via the API, this is a Zendesk limitation and this is not on the roadmap. However, it is possible to migrate a phone number m...
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Cecile Zongo created an article,
06/01/2023 - Updates to conversation-based pricing
Meta will be making some changes to their WhatsApp pricing effective June 1, 2023. You can read more about the changes in our support article here and you can also read up about it on Meta's dedica...
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Cecile Zongo created an article,
6 - Moving a number from Zendesk Sunshine Conversations to another Business Solutions Provider (BSP) or WhatsApp app/Business app
Table of Contents The new BSP only supports On-Premises phone numbers The new BSP supports Cloud API phone numbers Reusing the phone number on WhatsApp app/Business app FAQ It is possible to migr...
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Cecile Zongo created an article,
Create and submit Template Messages for sending business initiated messages
WhatsApp Template Messages are message formats for common reusable messages a business may want to send to end-user. There are three categories of Template Messages:- Text Templates: this type o...
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Cecile Zongo created an article,
How to Send WhatsApp Template Messages
There are several ways to send template messages: - via Notification API- via Post Message API- via Shorthand Syntax The easiest way to send a template is by using the Notification API. We recommen...
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Cecile Zongo created an article,
2 - End Client Agreement to sign (ISVs only)
ISVs need to ensure that all of their brands sign the WhatsApp end-client agreement: https://zendesk.com/isv/fbendclientagreement/📌 Important: once the client has signed the end-client agreement, t...
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Cecile Zongo created an article,
1 - Requesting a WhatsApp Business API integration (ISVs and Brand direct)
ISV: The dedicated WhatsApp form is not available anymore since the 1st of June 2023. ISVs and Brand direct can request the WhatsApp Business API integrations by sending an email to whatsappactiva...
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Cecile Zongo created an article,
5- Official Business Account (Green Check Mark)
Table of Contents What is an Official Business Account?Pre-requirementsHow to apply for an Official Business Account? What is an Official Business Account? An official business account has a gre...
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Cecile Zongo created an article,
3- Choosing a Display Name for your WhatsApp phone number
When a phone number is added to your WhatsApp account or your customer's in Sunshine Conversations' Meta Business Manager, a display name must be assigned to it. The display name is required to cre...
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Cecile Zongo created an article,
4- WhatsApp Business Account creation - Activating the phone number
Once you have pre-qualified the brand by reviewing WhatsApp's public guidelines., you can request the WhatsApp Business API integration request to Zendesk Sunshine Conversations. The Meta Business ...