Cécile Delli Zotti
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Activity overview
Latest activity by Cécile Delli Zotti-
Cécile Delli Zotti created an article,
Tech Provider Program
WhatsApp won't allow Business Solution Provider to onboard new ISVs' client on 12/31/2024. All the ISVs that are integrating WhatsApp Business API for their clients need to complete the Tech Provid...
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Cécile Delli Zotti created an article,
Conversation-Based Pricing
Official WhatsApp Documentation
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Cécile Delli Zotti created an article,
7 - Migrating a phone number from a BSP to Zendesk Sunshine Conversations
Zendesk does not support the WhatsApp Business Account (WABA) migration via the API, this is a Zendesk limitation and this is not on the roadmap. However, it is possible to migrate a phone number m...
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Cécile Delli Zotti created an article,
6 - Moving a number from Zendesk Sunshine Conversations to another Business Solutions Provider (BSP) or WhatsApp app/Business app
Table of Contents The new BSP only supports On-Premises phone numbers The new BSP supports Cloud API phone numbers Reusing the phone number on WhatsApp app/Business app FAQ It is possible to migr...
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Cécile Delli Zotti created an article,
Create and submit Template Messages for sending business initiated messages
WhatsApp Template Messages are message formats for common reusable messages a business may want to send to end-user. There are three categories of Template Messages:- Text Templates: this type o...
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Cécile Delli Zotti created an article,
How to Send WhatsApp Template Messages
There are several ways to send template messages: - via Notification API- via Post Message API- via Shorthand Syntax The easiest way to send a template is by using the Notification API. We recommen...
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Cécile Delli Zotti created an article,
2 - End Client Agreement to sign (ISVs only)
ISVs need to ensure that all of their brands sign the WhatsApp end-client agreement: https://zendesk.com/isv/fbendclientagreement/📌 Important: once the client has signed the end-client agreement, t...
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Cécile Delli Zotti created an article,
1 - Requesting a WhatsApp Business API integration (ISVs and Brand direct)
ISVs and Brand direct can request the WhatsApp Business API integrations by sending an email to whatsappactivation@support.zendesk.com The request should look like this: Title/Object: WhatsApp acti...
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Cécile Delli Zotti created an article,
5- Official Business Account (Green Check Mark)
Table of Contents What is an Official Business Account?Pre-requirementsHow to apply for an Official Business Account? What is an Official Business Account? An official business account has a gre...
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Cécile Delli Zotti created an article,
3- Choosing a Display Name for your WhatsApp phone number
When a phone number is added to your WhatsApp account or your customer's in Sunshine Conversations' Meta Business Manager, a display name must be assigned to it. The display name is required to cre...