Tech Provider Program

WhatsApp won't allow Business Solution Provider to onboard new ISVs' client on 12/31/2024. 
All the ISVs that are integrating WhatsApp Business API for their clients need to complete the Tech Provider program steps, this is non-negotiable.

This process only brings Pros:

• By completing the Tech Provider program, ISVs will have access to their clients' WhatsApp Business Accounts directly within their Meta Business Manager 🎉
  
  
• ISVs will be able to onboard their clients using the Embedded Sign-Up process (it only takes 3min to integrate a phone number) 🎉

This process is brand-new, therefore, we don't have a lot of backgrounds regarding the error messages. We will add more details as soon as we can to help! 

Table of Contents

Process to complete
Best Practices
Troubleshooting
FAQs

Process to complete

Please, refer to this official documentation to complete the steps. 

Best Practices

• Have more than 1 Admin within your Meta Business Manager.
  Why? If only 1 person is an Admin and lose access, no one will be able to retrieve the account.
  
  
• Check your Facebook Ads account(s)' status.
  If one (or several) is restricted, you won't be able to complete all the Tech Provider program steps.
  You can check here and appeal the restriction if there is one. 

🚧 We will add more best practices 🚧

Troubleshooting

Zendesk has no visibility on your Meta Business Manager and we can't take any actions on your behalf. 

Common error messages - 

Step 4: 

Error message "there was a problem registering your phone number"

You are running into this error message because one of several Facebook Ads accounts is/are restricted within your Meta Business Manager. 

You need to appeal the restriction and wait for the approval to keep going with the process. 

You can't bypass this and Zendesk can't do anything on your behalf as we don't manage your Meta Business Manager. 
You can check here and appeal the restriction if there is one.

FAQs

What will happen after 12/31/2024 regarding the billing?
Unless specified by WhatsApp, Billing will continue to flow through us, your Business Solutions Provider.