1 - Requesting a WhatsApp Business API integration (ISVs and Brand direct)

ISV: The dedicated WhatsApp form is not available anymore since the 1st of June 2023. 

ISVs and Brand direct can request the WhatsApp Business API integrations by sending an email to whatsappactivation@support.zendesk.com

The request should look like this:

Title/Object: WhatsApp activation - <ISV/Brand direct name> - <end-client business name/brand direct name>

Content/Description:

• Business Name: <end-client business/brand direct name>
• Meta Business Manager id: <end-client Meta Business Manager id>
• Phone number (with country code): <+1 XXX XXX XXXX>
• Display name on WhatsApp: 
• Sunshine Conversations appId: <the ISV/Brand direct needs to create the appId and provide it here>

📌 IMPORTANT:

🟡 The Meta Business Manager id has to belong to the company itself. Using a Marketing/Media/Communication agency id is against WhatsApp policy. 

🟡 The appId is now mandatory, this means the ISVs need to create it prior to sending the WhatsApp activation requests.

🟡 One phone number = one email/request. 

Attachment: 

The ISVs need to attach WhatsApp end-client agreement.
https://zendesk.com/isv/fbendclientagreement/ 

If an ISV requests a phone number for their own WhatsApp Business Account, they don't need to sign the end-client agreement. 

Brand direct don't need to sign the end-client agreement as there is no end-client on their end.